Privacy policy

#CALFMATTERS Privacy Policy

1. General

Boehringer Ingelheim Limited ("We" or "us") are committed to protecting and respecting your privacy.

This Privacy Policy (together with our Terms of Use as set out here and any other documents referred to in it) applies to your use of:

In this Privacy Policy, the terms "personal data", "processing", "data controller" and "data processor" shall have the meaning ascribed to them in the General Data Protection Regulation ((EU) 2016/679).
This Privacy Policy sets out the basis on which any personal data We collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding personal data and how We will treat it. By providing us with information about you and/or by continuing to use our Website, you are accepting the practices described in this Privacy Policy.
This Privacy Policy applies to (including, but not limited to) the sharing by you of information; for example, information relating to a product, service, business or brand via our Site, to a third party or parties, including (but not limited to) a friend, acquaintance or contact.
Our Site is not intended for minors under 18 years of age. No one under the age of 18 may provide personal data to or through the Website. We do not knowingly collect personal data from minors under 18. If you are under 18, please do not create an account or send us any information about you.

The data controller is Boehringer Ingelheim Limited, of Ellesfield Avenue, Bracknell, Berkshire RG12 8YS (Company Number 00711858).

2. Personal data we may collect from you

We may collect and process the following personal data about you:

Personal data you give us. You may give us information about you by filling in forms on our Site or registering on our Site  or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our Site, subscribe to receiving emails from us, subscribe to receive information from us, search for a product, participate in discussion boards or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our Site. The information you give us may include your name, address, e-mail address and phone number.

Personal data we collect about you. With regard to each of your visits to our Site We may automatically collect the following information:

  • Additional information, if you provide additional information (such as information regarding your professional standing) in order to access restricted information, then we will collect that information.

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.

  • Information that you provide to us for the purpose of registering with us and allowing us to send you email notifications and/or promotional information.

  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Personal data we receive from other sources. We may receive information about you if you use any of the other websites We operate or the other services We provide. (In this case we will have informed you when We collected that data that it may be shared internally and combined with data collected on this Site.) We are also working closely with third parties (including, for example, business partners, sub-contractors in technical and delivery services, advertising networks, analytics providers, search information providers) and may receive personal data about you from them. We may also collect personal data regarding you from someone you duly authorise to act on your behalf.

From time to time you may be able to visit the Website and deal with us anonymously or by pseudonym. However, please be aware that if you do not provide us with certain information that We require, We may not be able to provide you with particular services that you seek.

3. Cookies

Our websites use cookies to distinguish you from other users of our website. 

A cookie is a small piece of data containing a unique reference which is written to any web-enabled user device (e.g. a computer). Cookies are not viruses - they are plain text items and are not compiled code. For more information on cookies go to www.allaboutcookies.org. Boehringer Ingelheim Animal Health UK Limited only uses cookies to provide and enhance our services to users. 

Any computer, laptop, PDA, mobile, smart phone, tablet and/or other device running a web browser capable of connecting you to the website may be a web-enabled device. 

How do we use cookies?

Boehringer only uses cookies to provide websites to you, and where we have received explicit permission from the user, unless the cookies are essential to the functioning or security of the website. 

Our policy is to be open and honest with you about our use of cookies. Boehringer Ingelheim Animal Health UK Limited will never use cookies to serve ads or to store information about your website browsing history. 

What types of cookies do we use?

Essential Cookies are necessary for the website to function properly. Such Cookies make a website usable by providing basic functions such as page navigation and access to secure areas of the website or language settings. Due to their importance for the website's functioning, you cannot opt-out from this kind of Cookies. We base the related processing of personal data on Art. 6 (1) b GDPR, the contractual provision of our services. 

Essential Cookies we use to provide this website include Cookies, which

  • detect whether a user uses Java Script, 
  • allow a visitor to receive site content from one out of multiple servers as the user browses the site,
  • determine whether a user has accepted which category in the Cookie banner,
  • maintain the status of the user for all page requests.

The lifetime of essential Cookies we use extends from the respective session up to one year. 

What Cookies do we use?

Cookies for Website Optimization

Based on your consent (Art. 6 (1) a GDPR) we use Cookies to make our websites work more efficiently, as well as to recognize your device on subsequent visits to get information and statistics on your usage. You may withdraw your consent at any time without detriment and with future effect. To do so, please amend your settings using our Cookie Banner.  

We use the following services of third-party providers: 

Adobe Analytics (Omniture) 

If and as long as you consent, we use Cookies from Adobe Analytics, a web analytics service provided by Adobe Systems Software Ireland Limited (“Adobe”). Adobe Analytics uses Cookies on behalf of Boehringer Ingelheim to analyse all traffic and usage patterns. The Cookies' lifetime extends from the respective session up to three years. The IP address collected by the Cookies is made anonymous before it is geolocated. In addition, it is replaced by a generic IP address. Adobe will not associate your IP address with other information held by Adobe. You can prevent Adobe from collecting and using information (Cookies and IP address) by using your options at http://www.adobe.com/privacy/opt-out.html (link is external) or changing your settings here.  

 The analyses help us to improve our services.

 The Cookies related to this service allow us for example to 

  • Create a unique ID for users and enabling us to track visitors across our different domains,
  • Determine, if Cookies are enabled,
  • Captures statistics about the user's visits to the website,
  • Identify the time (in days) between two visits by the same visitor,
  • Learn about the number of visits by a single user.

Marketing Cookies

We use Marketing Cookies which allow us to follow users to other websites to show ads that are relevant and engaging to the individual user. We base this processing on your consent (Art. 6 (1) a GDPR), which you may withdraw at any time with future effect and without detriment amending your settings under this link.

We use the following services of third-party providers:

Shariff solution for social media platforms:

We have included buttons from various social media platforms (Facebook, Twitter, YouTube, LinkedIn, Instagram and Pinterest) on our website. When you click on one of the buttons you will be forwarded to our company page on the respective platform. To protect your privacy, we have integrated the so-called Shariff solution: Only if you click on the button of one of the social media provider (e.g. Facebook) on our website your browser establishes a direct connection to the servers of the respective provider, which may be located in the USA. If you are logged into your user account with the respective provider, your profile data may be supplemented by information gained about your use of our content. The respective provider is responsible for the processing of your personal data. Further information on the processing of personal data can be found on the website of the respective provider.

Adobe DTM (website statistics)

We use the services of Adobe Systems Software Ireland Limited ("Adobe") to compile general statistics on the use of our website, to understand user behaviour in general and to improve our website if necessary (legal basis is Art. 6 (1) f). No data will be collected from your end device and no data will be stored with which you will be recognised on subsequent visits. 


To ensure our cookies can only be used by Boehringer Ingelheim Animal Health UK Limited we either encrypt the entire cookie or the values inside of it. Only Boehringer Ingelheim Animal Health UK Limited is able to decrypt the cookie and read the data which is stored in it. We never store your personal data inside our cookies. 

Third Parties

Boehringer Ingelheim Animal Health UK Limited may embed video or other content into the website, and when you visit a web page with embedded content you may be presented with cookies from that content. Boehringer Ingelheim Animal Health UK Limited does not control these cookies and we recommend that you check the third party's own website for information about them. 

Video embedded into the website will not play automatically. By clicking on the play button for any embedded video you consent to a flash cookie (if applicable) being stored on your device.

4. Uses made of the personal data

We use information held about you in the following ways:

Purposes for processing.  We may process personal data regarding you for a number of purposes (including but not limited to): staff administration, advertising; marketing and public relations; accounts and records; consultancy and advisory services; education and journalism; media collecting, monitoring, researching.

Personal data you give to us. We will use this information: 

  • to provide you with the information, products and services that you request from us;

  • to provide you with information about other products and services we offer that are similar to those that you have already purchased or enquired about;

  • to provide you, or permit selected third parties to provide you, with information about products and services we feel may interest you. Where we permit selected third parties to use personal data regarding you, we (or they) will contact you by electronic means only if you have consented to this;

  • to notify you about changes to our website;

  • to ensure that content from our Site is presented in the most effective manner for you and for your computer.

Personal data We collect about you. We will use this information:

  • to administer our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • to improve our Site to ensure that content is presented in the most effective manner for you and for your computer;

  • to allow you to participate in interactive features of our service, when you choose to do so;

  • as part of our efforts to keep our Site safe and secure;

  • to measure or understand the effectiveness of advertising We serve to you and others, and to deliver relevant advertising to you;

  • to make suggestions and recommendations to you and other users of our Site about products or services that may interest you or them.

Personal data We receive from other sources. We may combine this information with information you give to us and information We collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive). This may include information from face to face interactions such as sales meetings, conferences, or from interactions We may have with you electronically, for example, through sending emails or making telephone calls to you.

5. Disclosure of personal data

We may disclose personal data to third parties in certain circumstances including (but not limited to) the following:

  1. to fulfil the purposes for which you provided information regarding you;
  2. our professional advisers, including lawyers, accountants, tax advisors and auditors;
  3. regulatory or government bodies including to monitor the effect of medicines or medical devices and also to resolve complaints or disputes both internally and externally or to comply with any investigation of those bodies;
  4. in the event that We sell or buy any business or assets, in which case We will disclose personal data regarding you to the prospective seller or buyer of such business or assets;
  5. if We are under a duty to disclose or share personal data regarding you in order to comply with any legal or regulatory obligation or request, or in order to enforce or apply our terms of use or to protect the rights, property, or safety of Boehringer Ingelheim Limited, our customers, or others;
  6. third parties to whom We outsource services such as data hosting, analytics, marketing and Site development and maintenance;
  7. to business partners, suppliers and sub-contractors for the performance of any services We may provide for you or any interactions We may have with you as part of your use of the website, including the running and hosting of the website; and/or
  8. to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 and/or
  9. for any other purposes that you would reasonably expect;

Before We disclose any personal data to a third party, We take steps to ensure that the third party will protect personal data regarding you in accordance with applicable privacy laws and in a manner consistent with this Privacy Policy. Third parties are required to restrict their use of this information to the purpose for which the information was provided. We may transfer personal data regarding you to overseas recipients for business purposes and operational, support and continuity purposes, for example, when We use IT service providers or data storage services which are located overseas. Countries where these recipients are located may have data protection laws which differ to the data protection laws in your country of residence.

We will disclose personal data regarding you to third parties in order to :

  • enforce the Terms of Use, and other agreements or to investigate potential breaches; or

  • protect the rights, property or safety of Boehringer Ingelheim Limited, our customers, or others. This includes exchanging data with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Portions of the Site may involve linking to or using web sites or services belonging to third parties. We have no control over third-party sites or services, and all use of third-party sites or services is at your own risk. We cannot accept responsibility for the privacy policies of any such sites. We are not responsible for content or availability by means of such sites or services. We do not endorse any products offered by third parties and We urge you to exercise caution in using third-party sites or services.

6. Where we store personal data

All information you provide to us is stored on our secure servers, or those secure servers of our third-party service providers. The safety and security of personal data regarding you also depends on you. Where We have given you (or where you have chosen) a password that enables you to access certain parts of the Sites, you are responsible for keeping this password confidential. We ask that you do not share a password with anyone.
Please ensure when sharing information via or from the Site (for example, on social networks or other forums), you do not submit any personal data that you do not want to be seen, collected or used by other users.
The security of personal data regarding you is a high priority. We take such steps as are reasonable to securely store personal data regarding you so that it is protected from unauthorised use or access, misuse, loss, modification or unauthorised disclosure. This includes both physical and electronic security measures. Examples include the use of passwords, locked storage cabinets and secured storage rooms.

Other features include:

  • storing information on secured networks consistent with industry standards, which are only accessible by those employees who have special access rights to such systems;

  • using industry-standard encryption technologies when transferring or receiving personal data, such as SSL technology;

  • restrictions are placed on the electronic transfer of files; and

  • our IT networks undergo necessary vulnerability testing to continually identify and remediate potential opportunities for unauthorised data access.

We takes steps to destroy or de-identify personal data when the information is no longer required for any purpose for which it may be used or disclosed by us and We are no longer required by law to retain the information.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services or for sending you information you have consented to via our website. By submitting personal data regarding you, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that personal data regarding you is treated securely and in accordance with this Privacy Policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although We will do our best to protect personal data regarding you, or procure that personal data regarding you is secured, We cannot guarantee the security of such data transmitted to our Site; any transmission is at your own risk. Once We have received personal data regarding you, We use strict procedures and security features to try to prevent unauthorised access.

7. Your rights

You have the right to ask us not to process personal data regarding you for marketing purposes. We will usually inform you (before collecting personal data regarding you) if We intend to use such data for such purposes or if We intend to disclose personal data regarding you to any third party for such purposes. You can also exercise the right at any time by contacting us at ukcustomersupport@boehringer-ingelheim.com or FREEPOST BOEHRINGER INGELHEIM ANIMAL HEALTH.

The Site may, from time to time, contain links to and from the websites of our partner networks, third parties, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that We do not accept any responsibility or liability for these policies or for any personal data that may be collected through these websites, such as contact and location data. Please check these policies before you submit any personal data to these websites.

8. Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. To protect your privacy, We may take steps to verify your identity before taking any action in response to any request. We do not normally charge for the time spent responding to such requests, but reserve the right to do so, subject to the requirements of applicable law.
To request access to personal data We hold regarding you, please send an email to ukcustomersupport@boehringer-ingelheim.com or correspondence to FREEPOST BOEHRINGER INGELHEIM ANIMAL HEALTH.

9. Changes to our Privacy Policy

We review and amend this Privacy Policy from time to time. Any changes We may make to this Privacy Policy in the future will be posted on the Site and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our Privacy Policy. The new terms may be displayed on-screen and you may be required to read and accept them to continue your use of the Site.

10. Contact

Questions, comments and requests regarding this Privacy Policy are welcomed and should be addressed to ukcustomersupport@boehringer-ingelheim.com or FREEPOST BOEHRINGER INGELHEIM ANIMAL HEALTH.